Mapping Our COVID-19 Response

Mapping Kenya and the COVID-19 Response

Data plays an important role in today’s fight against COVID-19 — shaping national and regional lifesaving policies around the world. One of the most powerful tools in this effort are maps that visualize how COVID-19 is spreading and how healthcare capacity tracks against the virus growth curve. The John Hopkins COVID-Dashboard is an example of just how influential and informative maps have been during this pandemic. They help inform the public and guide policymakers.

Here are the maps we created at rescue.kinsta.cloud to help inform our COVID-19 rescue operations. We’re using them to plan and share our data with partners also working on COVID-19 response.

“How rescue.kinsta.cloud is fighting COVID-19 in Kenya”

Our team at rescue.kinsta.cloud, the largest network of first responders in Kenya, compiled several Kenya-specific maps that highlight the capacity, capability and availability of health services throughout the country. The maps can help inform where investments are needed and assists in planning an effective COVID-19 response. Particularly, we’ve looked at response capacity for places without hospitals with Intensive Care Units (ICUs) or where healthcare is absent altogether.

To facilitate rescues before the pandemic, we maintain a database of healthcare facilities and their capabilities. This info is readily accessible through our Flare Dispatch technology in realtime, and helps our dispatchers route ambulances to the closest and most appropriate hospital during an emergency –  e.g., we will send someone with a brain injury to a facility with a CT scan and neurologist.

Over the past few weeks, we’ve been working with public and private facilities to add COVID-19-specific information – such as the most current number of ventilators – to our healthcare database. We’re sharing these maps to make this information readily available to our partners and customers. They show our up-to-date picture of Kenya’s COVID-19 response and readiness, and we will be updating them regularly as more information becomes available.

Please let us know if you have data you think we should add to these maps. We’d love to hear from you and engage with anyone working in the fight against COVID19 so we can work together to assess expected challenges and galvanize efforts to respond.

Here are a few more maps that we have found useful:

Explore our maps of COVID-19 in Kenya here.


How to Set Up Your Phone for an Emergency

In an emergency, every second counts. At rescue.kinsta.cloud, we recommend our members set up their phones for rapid emergency response. Follow these steps to access emergency information on the lock screen of your Android, iPhone, or any smartphone.

Setting up your Android

Option 1:  Use the emergency information feature

  • In “Contacts”, save rescue.kinsta.cloud’s members-only Emergency Hotline as a new contact
  • Lock your phone screen
  • On your locked screen, select “Emergency”, then tap “Emergency Information”
  • On the “Info” tab, update your blood group and any relevant medical information
  • On the “Contacts” tab, select rescue.kinsta.cloud’s Emergency Hotline as an emergency contact. Add additional contacts you want notified during an emergency.

Option 2: Customize your lock screen message

  • In “Settings”, select “Security & location”
  • Next to “Screen lock”, select “Settings”, then “Lock screen message”
  • Enter the emergency information you would like displayed on the locked screen and tap “Save”. We recommend your name, rescue.kinsta.cloud’s Emergency Hotline, an emergency contact, blood type, and relevant medical information.

Learn more at Google Support.

Setting up your iPhone

iPhone’s Medical ID in Health App

The iPhone allows you to set up a medical ID with basic personal and medical information and your emergency contacts. It can then be accessed by tapping “Emergency” in the bottom left corner of your Touch ID/passcode lock screen.

Set up your Medical ID through the Health app

  • In “Contacts”, save rescue.kinsta.cloud’s members-only Emergency Hotline as a new contact
  • Open “Health app” and tap your profile picture on the top right corner
  • Under “Medical Details”, select “Medical ID” then “Edit” on the upper right corner
  • Ensure the “Show When Locked” is set to green
  • Enter your medical information
  • Select “add emergency contact” to add rescue.kinsta.cloud’s Emergency Hotline contact. You can add multiple contacts you want notified in case of an emergency. When selected, you will be prompted to indicate their relationship to you.

Add an emergency contact directly with Contacts

  • In “Contacts”, select the contact whom you wish to add as an emergency contact
  • Select “Add to Emergency Contacts” 
  • Indicate their relationship to you. 

Learn more at Apple Support.

Setting up any smartphone

Wallpaper of a locked smartphone screen

Even if your phone does not have a similar feature to Androids and iPhones, there is an easy way to set up emergency information using a custom image for your lock screen wallpaper: 

  • Open any app where you can enter in text or notes
  • Write the emergency information we recommend you display. It should fit the size of your screen
  • Take a screenshot of the text
  • Set this screenshot as the wallpaper of your lock screen, most likely found in your “Settings” app.

Why add emergency information to your phone? 

It is important to consider the emergency use case in which you are unable to communicate yourself. Someone on your behalf may need to quickly access your emergency hotline and contacts, or medical information. A bystander may want to call your first response provider or a doctor may want to know if you have a vital medical condition that would alter your course of treatment. In these cases, you want others to access your emergency information on your phone without the need to unlock it. 

If you have questions or want to learn more about our services, please feel free to reach out at info@rescue.co or 0715 929 401, or explore this rescue.kinsta.cloud website.


Training for COVID-19

As the largest network of first responders in Kenya, the rescue.kinsta.cloud team has been preparing ourselves, our members, and most importantly our first responder partners for the COVID-19 pandemic.

Source: 2019 Global Health Security Index

The Kenyan healthcare system, like that of most countries, was not prepared for a pandemic of this scale. According to the 2019 Global Health Security Index, Kenya ranked 55th in terms of preparedness with an index score of 47.1 out of 100. By comparison, the United States ranked 1st with a score of 83.5 followed by the UK with 77.9. Even the wealthiest countries on earth were not prepared — as evidenced by the headlines in both countries.

While Kenya ranked higher than most African countries, it is facing a major crisis due to the high density of its urban population and informal settlements in its cities. These factors make slowing the spread of the virus (or “flattening the curve”) more difficult. Read more about our predictive modelling for the virus in Kenya here.

At rescue.kinsta.cloud, we have always prioritized the quality of our emergency response partners. To ensure our provider community is up to date on the latest protocols, we offer regular training sessions to our partners. As the novel coronavirus began expanding across the globe, we began to prepare our partner training plan.

On March 12, in partnership with MSF, we held our first internal training session to bring our Dispatch team up to speed on the latest information regarding COVID-19 and how it would impact our provider community. We developed our response plan and began acquiring the required Personal Protective Equipment (PPE) our partners would need. The day our final PPE package arrived, Kenya confirmed its first case of COVID-19. By the next day, we were responding to suspected COVID-19 cases. We sped up our training schedule and activated pandemic protocols.

Our first external training at Radiant Hospital

Over the next week, we set up training sessions across Nairobi at various locations. Our goal was to make it as easy as possible for the largest number of people to attend, as well as limit the number of attendees per session so as to practice social distancing. The response and interest in the training sessions were far greater than we could have predicted.

Over the course of 5 days, we held 9 training sessions attended by 43 different organizations and 231 healthcare workers.

Many of the attending partners had been with us from the beginning, while others were brand new to our growing community. 

The training curriculum consisted of two main sections: the History and Latest Case Definition of the Virus, followed by Protocols for Prevention, Treatment, PPE and Sanitization. For many of the attendees, this was the first chance they had to ask questions about the virus, its rapid spread, and the steps they would need to take to protect themselves. It was also a chance to address misconceptions and rumours spreading about the virus on social media.

We work with our our partners through the Flare technology. We publish the latest COVID-19 training information for our EMT partners through the Flare partner app.

One of the biggest challenges in fighting COVID-19 is that our understanding of the virus and its treatment is rapidly evolving. As more data and updated protocols become available, we will continue to distribute information to our partners. All rescue.kinsta.cloud partners use our Flare technology platform, so we are distributing the training materials through the Flare mobile app that partner EMTs can access every day.

One of our ambulance partners demonstrating the proper protocol for donning PPE

The donning and doffing (or putting on and taking off) of PPE is one of the critical lessons we seek to distribute amongst all partners and healthcare workers, especially ambulance staff on the front lines. They interact with potentially-infected patients multiple times per day, and for PPE to be effective, a specific sequence of steps must be taken when donning and doffing. Doing the steps in the wrong order could cause contamination and infection.

In preparing for the training, we identified who had adequate training and enough stock of recommended PPE. While most of the partners always stock standard ambulance PPE such as gloves, surgical masks, and disinfectants, not all were ready with N95 masks and disposable gowns, which are considered critical items by the WHO in keeping medical workers safe while fighting COVID-19, so we pooled together demand for PPE to secure the needed resources.

Because each item must be disposed of immediately following use, and scarcity of PPE in the market, the added cost for our partners is expected to be around 100USD or 10,000Ksh for every ambulance rescue or transfer (on top of regular rescue/transfer costs). To help offset these costs for our partners, we are collecting contributions toward Protective Equipment for emergency responders on our website. We welcome anybody who can to contribute. All contributions go directly toward PPE purchases that protect the healthcare workers on the frontlines of the fight against COVID-19.

Today we have trained almost all of our partners in Nairobi. And we are only getting started. We have about 30 partners throughout the country who we will be training in the coming days. This is becoming more urgent as cases begin to spread from Nairobi to other cities and counties. We are also expanding access to our training sessions so that any healthcare worker looking to learn best practices in prevention, safety, and PPE can attend free of charge.

We are looking for support to help provide this critical training to Kenya’s frontline healthcare workers. If you can, please consider gifting a set of PPE, a life-saving rescue, or a training session so that we can ensure Kenya’s heroes stay safe and healthy as they help us fight this deadly pandemic.

Thank you for your support of rescue.kinsta.cloud and our partners during this time!


Reimagining Ambulance Services

Taking an ambulance can save a life

Using an ambulance during an emergency in Kenya is still the exception. Only 1 in 10 people arrive in an ambulance at an Accident & Emergency department (often called an A&E).  There are likely a number of reasons for this – it’s expensive, there are hundreds of numbers to call, a lack of trust that the ambulance will show up, and the list goes on.

However, did you know that in countries where 911 exists the chance of you surviving an emergency is 10 times higher? And did you know that in Nairobi alone there are over 100 ambulances?  

rescue.kinsta.cloud changes emergency response

At rescue.kinsta.cloud, we make it an easy choice to use an ambulance during an emergency. There’s only one number to call. That number goes to our 24/7 dispatch center. At the dispatch center, we have trained paramedics and nurses who immediately provide care over the phone, and can dispatch the closest, best-equipped ambulance in seconds using our technology.

Jessicar, rescue.kinsta.cloud dispatcher, at our 24/7 dispatch centre in Nairobi.

We’ve brought together the nations best ambulance providers onto one central system. Together they have the largest coverage and best distribution throughout the country. 

And it works. In the last 3 years, we’ve responded to over 20,000 emergency calls and saved thousands of lives. Our fastest response is 2 minutes and on average from receiving the call, we are at the scene in under 15 minutes. We have ambulances throughout the country. We always respond and we always send you the nearest and best-equipped ambulance. 

The rescue.kinsta.cloud team of emergency dispatchers is available to our members 24 hours a day, 7 days a week. Our dispatchers have years of experience in core emergency rescue fields like emergency medicine, rescue, paramedicine, security and fire rescue.
What does the rescue.kinsta.cloud membership provide you? 
  • One number to call in an emergency. The number always works and there is always a trained medical professional on the other end.
  • Access to the largest network of ambulances.
  • 24/7 medical support from our team of experienced emergency dispatchers.
  • 2 free ambulance evacuations annually, should you need a rescue or emergency transfer.

What are you waiting for? Sign-up today on our website or give us a call at 0715 929 401. Sign-up takes about 5 minutes. 


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